Privacy Policy

Effective Date: August 4, 2025

Last Updated: August 4, 2025

PrismCore AI LLC (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, systems, and services, including any forms, landing pages, or automated communications powered by our platform.

By visiting our site or using our services, you agree to the terms of this Privacy Policy.

1. Who We Are

This Privacy Policy applies to PrismCore AI LLC, a Texas-based company providing marketing and automation solutions to real estate professionals.

Business Name: PrismCore AI LLC
State of Incorporation: Texas, USA
Website: https://www.prismcoretech.com
Contact Email: support@prismcoretech.com

2. What This Covers

This Privacy Policy applies to:

Our business website and its visitors
Real estate professionals (our clients)
Leads (home buyers or sellers) who interact with systems, forms, or landing pages managed by us on behalf of our clients

3. Information We Collect

We may collect personal information in the following contexts:

From Real Estate Professionals (Our Clients):

Full name
Email address
Phone number
Real estate role (solo agent, team, brokerage)
Advertising habits and lead volume
CRM usage and business bottlenecks
Monthly budget
Consent to receive SMS/email communications

From Leads (Buyers/Sellers) on Behalf of Our Clients:

Full name
Email address
Phone number
Whether buying or selling a home
Timeline to move
Motivation for moving
Whether they have an agent
Property address (optional)
Consent to receive SMS/email communications

Automatically Collected or Logged Data:

Form submission timestamps
SMS history (when applicable)
AI-generated responses, which may contain portions of lead data, are stored securely in compliance with data protection best practices.
Site visit and analytics data (via Framer Analytics and Meta Pixel)

4. How We Use This Information

We use your data to:

Deliver marketing and automation services to our clients
Communicate with clients and leads via email or SMS
Qualify and score leads based on form input and message history
Schedule appointments via Calendly
Analyze and improve our systems using anonymized data
Comply with applicable laws

5. How We Collect Consent

All information is collected voluntarily through forms, booking pages, or SMS opt-ins. By submitting your information, you consent to:

Automated communication via SMS, email, or other means
AI-assisted responses powered by OpenAI
Use of your data as described in this Privacy Policy

6. Data Sharing & Third-Party Processors

We do not sell your personal data.
We may share your data with trusted service providers solely for operational purposes, including:

Service	Purpose
Twilio	Sending SMS messages
OpenAI	Generating AI-powered responses
Airtable	Lead storage and tracking
Calendly	Appointment scheduling
Tally.so	Form handling
Meta (Facebook Pixel)	Ad targeting and analytics
Framer Analytics	Website behavior tracking
Postmark	Sending transactional emails
n8n (self-hosted)	Automating internal workflows

We require all third-party service providers to maintain appropriate data protection measures and confidentiality.

We also share lead data with our real estate agent clients who have authorized access to systems we manage on their behalf. Clients are responsible for handling that data in accordance with applicable privacy laws.

7. Data Retention

We retain personal data only as long as necessary to fulfill its intended purpose:

Lead data is deleted automatically if there has been no contact within 90 days.
We retain minimal system logs for operational and legal purposes.
Data will be deleted from active systems within 30 days of request or account cancellation, unless otherwise required by law

8. Your Rights

If you are a U.S. resident (including California), you may have the right to:

Access your personal information
Request deletion of your data
Correct inaccurate data

To make a request, email us at support@prismcoretech.com. We may verify your identity before fulfilling such requests.

9. Opting Out of Communication

You can opt out of SMS communication at any time by replying STOP to any message.
To unsubscribe from email communication, follow the “unsubscribe” link in any message, or email us directly.

Note: Some communications are necessary for service delivery and may not be optional while you are an active client. Opting out of certain communications may affect your ability to receive important service-related messages or appointment notifications

10. Data Security

We implement appropriate technical and organizational safeguards to protect your data, including:

Encryption of data in transit and at rest (where supported)
Strict access controls
Secure cloud storage
Limited use of sensitive personal information

11. Children’s Privacy

We do not knowingly collect or process data from individuals under 18 years old. If you believe we have done so inadvertently, please contact us for immediate removal.

12. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available at https://www.prismcoretech.com/privacy. Material changes will be communicated by email or prominently posted on our website.

13. Contact Us

For questions or privacy-related concerns, contact us at:
📧 support@prismcoretech.com
🏢 PrismCore AI LLC
📍 Texas, USA

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